FAQs

WHERE ARE WE LOCATED?

We are located at 18a Lorong Mambong Singapore 277678.

AXIOM is in one of the shophouses facing the central food centre, next to OCBC on level 2 and level 3. Readily available parking lots are found at Holland Village itself, Holland Village Shopping Centre, Raffles Holland V Mall, and along the roads of Chip Bee Gardens. We are also easily accessible by MRT via the Circle Line (Holland Village MRT Station Exit B).

ARE SHOES PROVIDED?

We provide shoes for your indoor cycling class, just remember to bring your own socks to change into! Approach our friendly front-of-house to assist you with your shoe sizes. We use Look Keo pedals at AXIOM, so do bring along yours if you have your own pair!

WHAT TO WEAR?

Comfortable, moisture - wicking tops and tights or fitness shorts are recommended to avoid fabric near the pedals. Always remember to bring socks, but we do sell it if you forget.

As the strength classes are held in an outdoor training facility, please ensure to dress light.

CLASS CHECK-IN TIMING?

Rhythm & Road Classes

Our classes are 60 minutes and include a 10 minutes bike introduction.
- The 10 minutes Bike Introduction is compulsory for all First Timers to AXIOM.
- Please be in the studio 10 minutes before the stated class timing. This gives you time to orientate yourself with our studio and get your correct cycling shoe size.
- This is mandatory as we would like to keep you safe on the bike and help facilitate a good experience to all our riders.

Strength Class

Please kindly check-in at our 2nd level counter 10 minutes before class starts.
- Proceed up to third floor balcony where the class is located.
- Our grace period for late arrival is 5 minutes, we reserve the right to deny entry to anyone.

DO YOU HAVE LOCKERS OR SHOWERS?

Yes! We also provide small towels for your classes, as well as large ones for your showers. Keyless lockers are available for personal belonging storage.

I'M NEW TO INDOOR CYCLING! WHAT SHOULD I EXPECT?

That’s great! We’ve all been there and are happy for you to start your journey with us. AXIOM’s Rhythm and Road rides are programmed for people of all levels to enjoy, with room to level-up and achieve your new fitness goals. Riders are free to suit their personal abilities.

Do keep in mind to also arrive at least 10 mins before the stated class timing so that we can get you set up on your bike and get ready to go!

DO YOU OFFER MEMBERSHIPS?

We are not memberships-based. Our classes can be purchased as single classes or in packages (5, 10, 20, 50, 100). Our class packages are strictly non-refundable and non-transferable. Do feel free to speak to us at our gym, or email for further information regarding our class packages!

EXTENSION OF PACKAGES

Package extension requests are reviewed by a case-to-case basis, and would only be approved with a valid medical report or proof of travel. Packages that are shared will not be approved for extensions.

WHAT IF I ARRIVED LATE OR NEED TO LEAVE EARLY?

If you're running late, please give us a call so that we can hold your bike. To preserve the experience and due respect to fellow riders, late comers will be denied entry.  Our grace period to REGULAR riders will be 3 minutes.

Late comer's booking will be considered a “No Show” and will not be refunded. If you must leave early, please inform the instructor ahead of time, and select a bike closer to the door.

WHAT IS YOUR CANCELLATION POLICY?

Class reservation can be cancelled up to 12 hours prior to the class without penalty. Any late cancellations and no-shows will result in the class credit being deducted from your account package and will not be credited back.